Little Sugar Box Terms and Conditions
All sales made by The Little Sugar Box are subject to the following Terms and Conditions. You can download these terms and conditions here.
Payment and Deposit
The price for the order shall be clearly stated on your order form. You agree to pay the full price to The Little Sugar Box in accordance with the order form after the details are checked and agreed by you.
All wedding cake orders require a non-refundable deposit of 25% of the total bill.
All deposits become due when the order has been placed and details checked and agreed by you. All orders are deemed to have been accepted only when the deposit has been paid.
For orders with less than 6 weeks notice, the full payment is required on confirmation and is non-refundable. Payment can be made by bank transfer, cash or cheque. Cheques must be cleared before any work can commence.
Account : 01134455
Sort Code: 30 90 89
Account Name: The Little Sugar Box
The final balance must be paid 6 weeks before completion although payment can be made earlier if you wish. This payment is non-refundable.
If the payment is declined or not received 6 weeks prior to order completion, the order will not be completed or released until the payment has been made in full. Completion of the order will then become subject to availability and cannot be guaranteed. The Little Sugar Box accepts no responsibility for any losses or non-delivery under these circumstances.
We may charge interest on overdue invoices from the date when payment becomes due until the date payment is received. Should your cheque be dishonored and returned unpaid by the bank, we shall be entitled to charge a fee of £25 per dishonored cheque in addition to interest.
Cancellations and Alterations
Please take the time to check the copy of your order form carefully and advise us of any changes or queries immediately. Alterations will beassessed and you will be advised of any price increases.
Alterations requested during the 6 week period before completion of the order, will automatically be subject to a surcharge. Wherever possible we will accommodate any changes but late changes cannot always be guaranteed.
Please note that any changes you wish to make to your order must be confirmed in writing or by email.
If a cancellation is made before the date that the final balance is due, the deposit payment remains non-refundable and any specially ordered items and work already undertaken in accordance with your order is chargeable in addition. For cancellations with less than 6 weeks notice before the completion date, the full balance is payable. If you wish to cancel your order, this must be confirmed in writing or by email.
It is your responsibility to ensure that you have given us correct delivery information, and that someone is available to receive your cake at your Venue. A signature will be required to say that the cake has been delivered and is in perfect condition.
Once delivered and signed for, the full responsibility for the safety of the order is with yourself or the Venue and The Little Sugar Box is not liable for any damages thereafter.
We are able to offer personal delivery to Kent. To the remainder of the UK Mainland, delivery is by courier. In the event that your cake is delivered by courier, please check that your cake is in perfect condition, as once signed for any compensation for damages will have to be claimed from the courier by you.
You may choose to collect your cake from The Little Sugar Box. Your order may be collected at a pre-arranged time between Monday- Friday 9am-5pm. If you wish to collect outside of these times please contact us and we will do our best to help.
A signature is required upon collection confirming that the cake has been collected in perfect condition. Once collected, the full responsibility for
the cake is with yourself and The Little Sugar Box is not liable for any damages thereafter.
Note – We recommend using an air-conditioned vehicle to ensure that temperatures are correct for your cake during its transportation. The cake must travel on a flat area and must not be tilted.
The Little Sugar Box cannot be responsible for the location of the cake at the venue. It is important to give some thought to how and where it will be presented at your venue. The wedding cake is traditionally presented on a stand, placed on a table with a clean tablecloth and the table must be positioned on stable ground. Please liase with your venue to ensure the above is in place.
Please also remember that chocolate covered cakes can melt in warm conditions and when set up in direct sunlight.
In the unlikely event that the order arrives damaged, it is your responsibility to report the damage to us within 48hrs and send photographic evidence of the damage within 7 working days if you wish to claim a refund.
By signing the order form you agree that no other person has entitlement to copy the design produced by The Little Sugar Box or make use of any image, photograph, design or other documents without the prior written consent of The Little Sugar Box.
All rights of any original designs created by The Little Sugar Box shall remain the exclusive rights of the company. Our client has no ownership rights over any cake design. We reserve the right to use any image of the cake made by ourselves for publication after the delivery date unless previously agreed in writing between us and yourselves.
Please note that sponge cakes will not be completed until the day prior to your wedding to ensure that the cakes are as fresh as possible. An email will be sent to yourself the day before the wedding with a photograph of your cake. The Little Sugar Box accepts no liability for any omissions or errors on the cake if the photograph is not viewed by yourself prior to the wedding.
Our wedding cakes contain butter, gluten (wheat) and eggs and are made in an environment that handles nuts, soya and alcohol. The Little Sugar Box accepts no liability for customers suffering allergic reactions from eating our cakes. It is your responsibility to ask for more information with regards to ingredients if you suffer with allergies.
Website Terms and Conditions
1.1 It is not necessary to register with us in order to use most parts of this website.
Use of Website
1.3 You may print and download material from this website provided that you do not modify or reproduce any content without our prior written consent.
1.4 All reasonable measures are taken by us to ensure that this website is operational all day, every day. However, occasionally technical issues may result in some downtime and accordingly we will not be liable if this website is unavailable at any time.
1.5 Where possible we always try to give advance warning of maintenance issues that may result in website down time but we shall not be obliged to provide such notice.
Visitor Provided Material
1.7 When using this website you shall not post or send to or from this website any material:
(a) for which you have not obtained all necessary consents;
(b) that is discriminatory, obscene, pornographic, defamatory, liable to incite racial hatred, in breach of confidentiality or privacy, which may cause annoyance or inconvenience to others, which encourages or constitutes conduct that would be deemed a criminal offence, give rise to a civil liability, or otherwise is contrary to the law in the United Kingdom;
(c) which is harmful in nature including, and without limitation, computer viruses, Trojan horses, corrupted data, or other potentially harmful software or data.
1.8 We will fully co-operate with any law enforcement authorities or court order requiring us to disclose the identity or other details of any person posting material to this website in breach of Paragraph 1.7.
Links to and from Other Websites
1.9 Throughout this website you may find links to third party websites. The provision of a link to such a website does not mean that we endorse that website. If you visit any website via a link on this website you do so at your own risk.
1.10 Any party wishing to link to this website is entitled to do so provided that the conditions below are observed:
(a) you do not seek to imply that we are endorsing the services or products of another party unless this has been agreed with us in writing;
(b) you do not misrepresent your relationship with this website; and
(c) the website from which you link to this website does not contain offensive or otherwise controversial content or, content that infringes any intellectual property rights or other rights of a third party.
1.11 By linking to this website in breach of clause 5.2 you shall indemnify us for any loss or damage suffered to this website as a result of such linking.
1.12 Whilst we do take all reasonable steps to make sure that the information on this website is up to date and accurate at all times we do not guarantee that all material is accurate and/or up to date.
1.13 All material contained on this website is provided without any or warranty of any kind. You use the material on this website at your own discretion.
Exclusion of Liability
1.14 We do not accept liability for any loss or damage that you suffer as a result of using this website.
Law and Jurisdiction
Our business’s name is: The Little Sugar Box
Our contact details are: [email protected], 07795 554 273